Refund Policy

Peehu Fashion | Last updated: [05/10/2026]

Thank you for shopping with Peehu Fashion. We want you and your little one to love every outfit. If you are not fully satisfied, this policy explains how returns, exchanges and refunds work. By placing an order on our website, you agree to this policy.

1. Return Window

• You can request a return or exchange within [7] days of the date of delivery.
• Requests made after this period will not be accepted.

2. Eligible Items

A product is eligible for return or exchange only if:

• It is unworn, unwashed and unused.
• All original tags, labels and packaging are intact.
• It is free from perfume, stains, pet hair or any damage caused after delivery.

3. Non-Returnable Items

The following cannot be returned or exchanged:

• Products bought on final sale, clearance or heavy discount (marked as non-returnable on the product page)
• Innerwear, socks, accessories, hair accessories and any product marked as hygiene-sensitive
• Customised or made-to-order items
• Items that have been worn, washed, altered or damaged after delivery
• Items returned without original tags or packaging

4. Damaged, Defective or Wrong Products

If you receive a damaged, defective or incorrect item:

• Contact us within [48 hours] of delivery at [email] or [WhatsApp number].
• Share your order number, clear photos of the product and the packaging, and an unboxing video (if available).
• After verification, we will offer a free replacement, exchange or full refund, whichever you prefer (subject to stock availability).

5. How to Request a Return or Exchange

1. Email [email] or message us on [WhatsApp number] with your order number, the reason, and photos if needed.
2. Our team will review and reply within [2 working days].
3. Once approved, we will arrange a pickup or share return instructions.
4. Pack the product securely with all tags and packaging.

Products sent back without prior approval will not be accepted.

6. Inspection and Approval

After we receive the returned item, we will inspect it within [3 to 5 working days]. If it meets the conditions above, the return will be approved. If it does not, we may reject the return and send the item back to you, and shipping charges for sending it back may apply.

7. Refund Process

• Approved refunds are processed to the original payment method (UPI, card, net banking or wallet) within [5 to 7 working days] after approval.
• Your bank or payment provider may take an additional [5 to 7 working days] to show the amount in your account.
• For Cash on Delivery (COD) orders, the refund will be made to your bank account or UPI ID. You will need to share the correct details.
• Alternatively, you may choose store credit, which is issued faster and may carry a validity of [12 months].